If the issue involves your computers built-in camera, learn how to resolve issues with the built-in camera. If you have questions about your internet speed, contact your internet service provider. If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected. FaceTime calls over Wi-Fi require a broadband connection.Ĭheck for issues that might be slowing down your connection, such as someone streaming content over your network. Make sure that you and your recipient have a fast Wi-Fi or cellular connection.
If you experience connection alerts, or low-quality audio or video, or an exclamation point over a video tile: If you need help with your connection or call qualityĪ slow or busy Wi-Fi network might cause issues with your FaceTime call. If the issue involves iPhone when used as a webcam, consult Continuity Camera: Use your iPhone as a webcam for Mac. If the issue involves your computer's built-in camera, learn how to resolve issues with the built-in camera. If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.
If it doesn't, you know it's not an issue with FaceTime. Make sure that FaceTime isn't open, then see if your camera works in another app, such as Photo Booth. If your camera or microphone doesn’t work
If you can't use your camera or mic, can't stay connected, or can't sign in, learn what to do.
